Refund policy

Return & Refund Policy

Last updated: [DATE]

At [STORE NAME], we want you to feel confident when shopping with us. If your purchase isn’t right for you, we’re happy to help with eligible returns, refunds, and exchanges in accordance with the terms below.

1. Return Eligibility

You may request a return within [21 DAYS] of receiving your order, provided that:

  • The product is unused, unworn, and in its original condition.
  • The product is returned with its original packaging, tags, accessories, and proof of purchase where applicable.
  • The product has not been damaged, altered, washed, or used beyond reasonable inspection.
  • The return request is submitted within the applicable return period.

Certain products may have additional return conditions. Please contact us before sending an item back so we can confirm eligibility and provide return instructions.

2. Return Timeframe

Return requests must be submitted within [7 DAYS] from the date your order was delivered.

To request a return, contact us at [EMAIL ADDRESS] with your order number, the product you wish to return, and the reason for the return. We may request photographs or other information where necessary.

Items returned after the applicable period may not be accepted unless required by applicable law.

3. Refund Process & Timing

Once we receive your returned product, we will inspect it to confirm that it meets our return requirements.

If your return is approved, your refund will be initiated within [48 hours]. The refunded amount will generally be credited to the original payment method.

Please note that your bank, card issuer, payment provider, or other financial institution may require additional time to reflect the refund in your account.

If a return is rejected because the product does not meet the eligibility requirements, we will notify you and explain the reason.

4. Exchanges

Where available, we may offer an exchange for an eligible product of the same or similar value.

If the requested replacement is unavailable, you may choose an eligible refund instead. Exchanges are subject to product availability and may require the original product to be returned before a replacement is shipped.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us at [EMAIL ADDRESS] within [7 DAYS] of delivery.

Please provide your order number and clear photographs or videos showing the issue. We will review the matter and, where appropriate, arrange a replacement, exchange, repair, or refund at no additional cost to you.

Please do not dispose of or return a damaged or defective product until we provide instructions.

6. Non-Returnable Items

Unless required otherwise by applicable law, the following items may not be eligible for return:

  • Products marked as final sale or non-returnable.
  • Personalized, customized, or made-to-order products.
  • Products that cannot be returned for hygiene or health reasons once opened or used.
  • Gift cards, vouchers, or digital products, where applicable.
  • Products that have been used, washed, altered, damaged, or returned without their required original packaging.

If you are unsure whether your product is eligible, contact us at [EMAIL ADDRESS] before initiating a return.

7. Return Shipping Costs

For a return due to a change of mind, incorrect selection, or another reason not caused by an error on our part, [CUSTOMER/STORE] will be responsible for the return shipping costs.

If the product is defective, damaged during delivery, incorrect, or otherwise covered by an error on our part, we will cover the reasonable return shipping costs or provide an appropriate shipping solution.

Return shipping instructions will be provided after your return request has been reviewed and approved.

8. How to Start a Return

To start a return, contact:

Email: [EMAIL ADDRESS]
Phone: [+447887148377]
Return Address: [RETURN ADDRESS]

Please include your order number, product details, and reason for the return. Do not send products to an address other than the one provided by our support team.

9. Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights or remedies you may have under applicable Indian law. Where applicable law provides you with rights that are more favorable than the terms of this policy, those rights will continue to apply.

We reserve the right to update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

Questions? Contact us at [EMAIL ADDRESS]. We're happy to help.